Back office blocked, unable to connect, forgot password
This tutorial will explain how to access the back office of your shop in case of problems:
-you are local and you can not send email with a new password
-you have made a mistake in the mail, or so it has changed in the meantime, you do pouvz not retrieve your password
-your shop is hacked, someone changed your mail and your password
How recover his password?
It becomes impossible to recover a password, it must be a register a new.
How to change password?
There are 2 possibilities:
-manual method: in changing manuellemment the password via phpmyadmin directly in the table ps_employee (field "passwd")
-simple method: with a small program provided free of charge by coeos.pro that allows you to save a password for any account amdinistrateur.
1 - Open the file /config/settings.inc.php from your shop
2 - look for the line setting _COOKIE_KEY_, it looks like:
3 - copy the _COOKIE_KEY_ value (here it is: 8Q6OaK06z5JdBiLLt0hr9ovhCJIBHf0W7rGS765GqNXHn5IL6nqSiTWF)
4 - Add your new password (example azerty) at the end of the value of _COOKIE_KEY_, which gives you 8Q6OaK06z5JdBiLLt0hr9ovhCJIBHf0W7rGS765GqNXHn5IL6nqSiTWFazerty
5 - go to https://md5.fr/ and put 8Q6OaK06z5JdBiLLt0hr9ovhCJIBHf0W7rGS765GqNXHn5IL6nqSiTWFazerty (concatenation of _COOKIE_KEY_ and your new password)
6 - the MD5 hash of 8Q6OaK06z5JdBiLLt0hr9ovhCJIBHf0W7rGS765GqNXHn5IL6nqSiTWFazerty is 142e5e66b1916674b181b9fbf8933b09, update the hash in the column the table ps_employee for your admin account passwd
7. normally it is good, you can login to your back office with your email and your new password
1 - load via FTP in the admin of your store folder this file: connect.php
2 - rename this file (for example connect_941165.php), if you do not rename the connect.php file, it will not work for security reasons.
3 - run the file from a browser (https://yourshop.com/your_admin/connect_941165.php), select the admin account you want to change the password, put a password (in duplicate) and click on the 'Save' button.
4 - the file if auto clears, if it has not cleared you will get a message asking you to delete the file by FTP, as a security check that it is well cleared and don't keep a copy of the file on your server.
5. normally it is good, you can login to your back office with your email and your new password